Shipping policy
Shipping Policy
At Roark, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing
Orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high demand, processing times may be slightly extended.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 5–8 business days |
| Canada | 6–10 business days |
| United Kingdom | 6–10 business days |
| International | 7–15 business days |
Please note that these delivery times are estimates and may vary due to weather conditions, customs clearance, or carrier-related delays.
Shipping Costs
Shipping costs are automatically calculated at checkout based on the delivery address.
Free shipping may be offered during promotional events or on qualifying orders that meet the minimum purchase requirement.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take up to 48 hours to become available after shipment.
Shipping Address
Customers are responsible for providing accurate shipping information at the time of purchase.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.
Delayed or Lost Packages
Although we work with trusted shipping carriers, delays beyond our control may occasionally occur.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work directly with the carrier to resolve the issue as quickly as possible.
Customs Duties and Import Taxes
Orders shipped outside the United States may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or your order, our customer support team is here to help and will be happy to assist you.